Returns & Refund Policy

Returns & Refunds Policy

Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your purchase date, unfortunately you cannot return any items.

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

We recommend that you carefully try new items on indoors, just in case you need to return them. 

Please note: all packaging, swing tags and care tags must still be attached to items to be eligible for a refund. Any items returned without packaging or tags, will not be refunded. You will receive an email to advise of this, at which time we can organise to return the items to you at your cost.

Returns Process:

1. You will find inside your order, your Receipt of purchase - if you have misplaced this, please email us at returns@pucceco.com.au advising that you would like to return an item; noting your order number and reason for return in the email.

3. Pack your return item(s) into a protected parcel, together with your receipt/proof of purchase and send your unused, unworn, unwashed and hair-free items to:

PUCCE CO

PO Box 33

Eton, QLD

Australia

4741

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. 

Also, if you are shipping items with a value of over $50, it is recommended that you use a trackable shipping service or purchase shipping insurance. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven't received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won't include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at: returns@pucceco.com.au

 

Gift Orders:

If the order you received was a gift and you need to return any items, the original value of the items will be credited on a gift voucher for you to use on a future order.

Please contact us prior to returning the items, so a note can be made on your order. Otherwise, the items may be refunded to the original payment method.

 

Faulty/Damaged Items:

If any items you receive are faulty or damaged, please email returns@pucceco.com.au within 5 days of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.

After receiving your email, we will provide you with a return postage label so you can return the item to us.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a new item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).

 

Sale / FINAL Sale items:

Only regular and sale items may be returned for a refund.

All FINAL SALE items cannot be returned, so please choose carefully.

If you wish to return an item which is part of a sale, please note you will be refunded the amount that you purchased the item(s) for during the sale. If you wish to re-purchase, the sale price(s) cannot be honoured once a sale has finished.

 

Exchanges:

We are unfortunately unable to accept exchanges due to the possibility of our products selling out. To guarantee that you receive your desired item/size/colour, please place a new order for this item and return the original item along with receipt (as per returns process).

 

Warranty/Guarantee:

PUCCE CO products are made from high quality and durable materials, however they are not indestructible. We guarantee our pet wear and accessories at the time of purchase against material defects and workmanship. If you experience a problem with any of our products, please send an email to info@pucceco.com.au with details and a photo of the issue.

Please ensure that you inspect all items for wear prior to use.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.